Refound Policy
⭐ REFUND POLICY – UNSCREW
Thank you for shopping at UNSCREW.
We want you to feel confident and supported when you order from us.
If your product arrives damaged, defective, or not as described, we’re here to help.
1. 30-Day Refund Guarantee
You can request a refund within 30 days of receiving your product if:
-
the item arrives damaged,
-
the item is defective or not working as intended,
-
the wrong item was delivered,
-
the product is missing parts or accessories.
We do not offer refunds for:
-
change of mind,
-
buyer’s remorse,
-
incorrect address provided by the customer,
-
items damaged through improper use.
2. Eligibility Requirements
To process a refund, we may need:
-
order number,
-
photos or video of the damaged or defective item,
-
proof of purchase.
This helps us verify the issue and approve your refund quickly.
3. Refund Process
Once your request is approved:
-
Refunds are sent back to your original payment method.
-
Processing time: 3–7 business days depending on your bank.
In rare cases, you may be asked to return the item.
If a return is required, we will provide instructions.
4. Late or Missing Refunds
If your refund appears delayed:
-
Check your bank account again.
-
Contact your credit card company (processing times vary).
-
Contact your bank (it may take time to post the refund).
If you’ve done all of the above and still have no refund, contact us at
⭐ REFUND POLICY – UNSCREW
Last Updated: [insert date]
Thank you for shopping at UNSCREW.
We want you to feel confident and supported when you order from us.
If your product arrives damaged, defective, or not as described, we’re here to help.
1. 30-Day Refund Guarantee
You can request a refund within 30 days of receiving your product if:
-
the item arrives damaged,
-
the item is defective or not working as intended,
-
the wrong item was delivered,
-
the product is missing parts or accessories.
We do not offer refunds for:
-
change of mind,
-
buyer’s remorse,
-
incorrect address provided by the customer,
-
items damaged through improper use.
2. Eligibility Requirements
To process a refund, we may need:
-
order number,
-
photos or video of the damaged or defective item,
-
proof of purchase.
This helps us verify the issue and approve your refund quickly.
3. Refund Process
Once your request is approved:
-
Refunds are sent back to your original payment method.
-
Processing time: 3–7 business days depending on your bank.
In rare cases, you may be asked to return the item.
If a return is required, we will provide instructions.
4. Late or Missing Refunds
If your refund appears delayed:
-
Check your bank account again.
-
Contact your credit card company (processing times vary).
-
Contact your bank (it may take time to post the refund).
If you’ve done all of the above and still have no refund, contact us at info@prounscrew.com.
5. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at info@prounscrew.com.
6. Order Cancellations
Orders can only be canceled within 2 hours of purchase.
After this time, the order begins processing and cannot be canceled.
7. Shipping Costs
Shipping costs are non-refundable, unless the product arrived damaged or defective.
8. Contact Us
If you have any refund or exchange questions, we’re here to help:
UNSCREW – Tools built to fix anything.
.
5. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at info@prounscrew.com
6. Order Cancellations
Orders can only be canceled within 2 hours of purchase.
After this time, the order begins processing and cannot be canceled.
7. Shipping Costs
Shipping costs are non-refundable, unless the product arrived damaged or defective.
8. Contact Us
If you have any refund or exchange questions, we’re here to help:
UNSCREW – Tools built to fix anything.